Shipping policy
At Kintoe, we are committed to providing the best shipping options, regardless of where you live. We deliver worldwide, providing a high level of service and responsiveness.
Delivery Timeframes
Our delivery process is divided into two key periods:
-
Processing Time (24-48 hours):
- Order confirmation, adjustment, quality inspection, and packaging.
-
Delivery Time (Approximately 5-9 Business Days):
- The time required for your order to travel from our international shipping center to your delivery location.
- Estimated delivery times for major destinations:
- USA / Canada / UK / Australia: 5-9 business days.
- Holiday / Peak Season delivery times for major destinations:
- USA / Canada / UK / Australia: 9-14 business days.
Please note: Shipping times do not include potential delays due to customs and duties. Delivery times may also be longer during peak seasons such as Christmas, New Year, Black Friday, or Valentine's Day.
Shipping Costs
- Standard Shipping (with tracking): Free
- Insured Delivery: Included with all orders for added security.
Shipping Insurance Policy
We're committed to ensuring your order arrives safely. All shipments include insurance coverage at no extra cost.
- Insurance Coverage: Covers loss, theft, or damage to your package during transit.
- Claim Process: In the event of a claim, please contact our customer service team within 7 days of receiving damaged goods or within 14 days for lost items. Provide all necessary documentation, including photographic evidence if applicable.
- Exclusions: Shipping insurance does not cover delays, consequential losses, or any pre-existing damages not caused during transit.
- Contact: For questions or claims, please email support@kintoe.com.
Track Your Order
You can track your order in real time here.
Order Modifications and Cancellations
Once an order is placed, it cannot be changed or cancelled as packaging and processing begin immediately.